Service Excellence
In association with eaga People Development
It is common knowledge that happy employees equal happy customers – who in turn make for better business and higher profits. But in reality, is it this simple? All too often, companies fail to understand their customers’ basic needs, so the resulting offering falls short of client expectations. Others struggle to create a motivating work environment, so customers encounter indifference and choose to ‘shop’ elsewhere. Many businesses simply fail to appreciate that customer service has a low profile in this country, mistakenly opting for cosmetic rather than fundamental improvement.
The result? British organisations rarely create the outstanding customer experiences necessary to develop and maintain that competitive edge. Customers are becoming alienated.
The antidote? The 2008 Service Excellence Conference will focus on the ‘how’ – exploring real life examples of how some of the UK’s most respected and progressive organisations have tried (and sometimes failed) to instil a focus on customers.
The conference will be a dynamic, exciting, thought-provoking event, leaving delegates with the ideas, examples and inspiration to overturn convention, overcome the most common obstacles and create a culture of excellence within their own organisations.
Date: 6th March 2008
Venue: Royal Armouries, Leeds
Scroll down for online booking
To read the speaker biographies, plese click here
To see our sponsors, please click here
Ticket Prices:
Please note that the members rate refers to members of the Customer Service Network and readers of Customer Management Today.
Package A: Members: £150 plus Vat per person
Package B: Non members: £250 plus Vat per person
Package C: Exhibitions package (includes 3 tickets plus a 3x2m exhibition space): £495 +Vat per company
To book your place you can use the booking form below.
For multiple bookings please contact us to discuss a discounted package on 0845 094 1067.